Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

IMPORTANT HYGIENE NOTICE

Due to the intimate and personal nature of our products, and for the health and safety of all our customers, we cannot accept returns on any items that have been opened, have a broken seal, or have been used. Eligibility for Return To be eligible for a return, your item must meet the following criteria:

  • The item must be in the same condition that you received it.
  • The original hygiene seal must be intact and the packaging must be unopened.
  • The item must be unused, with all original tags, and in its original packaging.
  • You will also need the receipt or proof of purchase.
How to Initiate a Return

To start a return, you can contact us at Buzzblock.bb@gmail.com.

  • Please note: Returns must be sent to the address provided by our support team. Items sent back to us without first requesting a return will not be accepted.
  • If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Damages, Manufacturing Defects, and Issues

We stand behind the quality of our products. If your item arrives damaged, is defective, or does not function as intended, please contact us at Buzzblock.bb@gmail.com as soon as reasonably possible after discovering the issue.

To help us assess your claim, we may request:

  • Your order number;
  • A description of the issue;
  • Clear photos or a short video showing the product and the reported fault;
  • The product’s serial number or batch information, if applicable; and
  • Reasonable troubleshooting steps requested by our support team.

Depending on the circumstances, an eligible claim may be resolved through troubleshooting assistance, replacement parts, a replacement product, a refund, or another appropriate remedy.

Proof of Destruction

When an eligible defective product does not need to be returned, we may ask you to provide Proof of Destruction before a free replacement is issued. This requirement helps us verify the claim, prevent unsafe reuse, and reduce unnecessary international return shipping.

Proof of Destruction may include:

  • A clear photo or video showing the complete product;
  • A handwritten note showing your order number and the current date;
  • The product’s serial number or batch information, if applicable; and
  • Evidence that the product has been made permanently unusable using the specific method provided by our support team.

Do not destroy, cut, puncture, crush, heat, disassemble, or otherwise alter a product unless our support team has first provided written, product-specific instructions.

For products containing rechargeable or built-in batteries, never cut into, puncture, crush, heat, short-circuit, or disassemble the battery or battery compartment. If the product cannot be safely disabled, we may require a return, request alternative evidence, or provide another appropriate resolution.

Once the submitted evidence has been reviewed and approved, we will process the agreed remedy. If a replacement is approved, it will be shipped to the delivery address confirmed with our support team.

Submitting Proof of Destruction does not automatically guarantee a replacement or refund. Claims may be declined where the evidence is incomplete, inconsistent, duplicated, altered, or indicates misuse, accidental damage, unauthorized modification, normal wear and tear, or another condition excluded by this policy.

This policy does not limit any mandatory rights or remedies available to you under applicable consumer protection laws.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

  • Personal Care & Intimate Goods: For hygiene reasons, all adult toys, lubricants, and personal wellness items cannot be returned once the seal is broken or the packaging is opened.
  • Custom Products: Special orders or personalized items.
  • Sale Items & Gift Cards: Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. However, per EU law, this right does not apply to sealed goods which were unsealed after delivery and are thus not suitable for return due to health protection or hygiene reasons. Items must remain sealed and unused.

Refunds

We will notify you once we’ve received and inspected your return (to confirm it remains unsealed). We will let you know if the refund was approved or not.

  • If approved, you’ll be automatically refunded on your original payment method within 10 business days.
  • Please remember it can take some time for your bank or credit card company to process and post the refund too.
  • If more than 15 business days have passed since we’ve approved your return, please contact us at 

    Buzzblock.bb@gmail.com